He has been an assessor team leader (ATL) for the EFQM Global awards programme for over 20 years and has worked closely with the European Foundation for Quality Management (EFQM) and British Quality Foundation to promote excellence through workshops, leading recognition teams and developing approaches that enable organisations to continuously improve.
Over this time, Graham has led teams assessing a number of award-winning organisations and supported others to achieve recognition at the highest levels, having led or taken part in well over 100 site visits and assessments of one kind or another. He is an EFQM Certified Advisor and an EFQM Certified Trainer. As a Master Examiner for the American Health Care Association’s (AHCA) Gold level Quality Award, run jointly with the National Centre for Assisted Living (NCAL) in the USA, he is one of the very few people worldwide to have taken part at the highest level of both EFQM Model and Baldrige framework based award programmes.
Graham is also very experienced in helping organisations implement ISO management system standards and achieve certification to these, especially when it comes to integrating the various standards, both with each other and within an organisation’s strategy and operations. He works closely with UKAS approved certification bodies such as SGS and BSI.
As well as having Lead Auditor status for ISO Standards 9001 (Quality) and 27001 (Information Security), he has qualifications in the application of ISO 22301 (Business Continuity), ISO 45001 (Health and Safety), ISO 14001 (Environment) and ISO 44001 (Collaborative Business Relationships).
Before setting up ley hill solutions, Graham had a successful career in a number of management roles ranging from operations to strategic development, working for large corporates such as Royal Mail where he implemented and managed the Business Excellence self-assessment programme across 21 business units, involving nearly 220,000 people.
Graham is passionate about excellence and ensuring that organisations can meet requirements through compliance, develop and maintain resilience in all they do and ultimately receive the recognition they deserve for the level of excellence and continuous improvement he knows is possible.