George, as she is known to friends and colleagues, joined Ley Hill Solutions in September 2020 after a 24 year career working for Telefonica, a major telecommunications company, where she was their Head of Quality for the last 10 years, building on skills gained initially from her background as a business analyst and process improvement manager.
Although responsible primarily for quality management, during her time at Telefonica George also managed the relationships with both BSI (the certification body they used) and the internal audit partner, leading to a significant improvement in relationship that saw Telefonica being invited to become a Partner in Excellence with BSI.
George is a lead auditor for ISO 9001 (Quality), ISO 14001 (Environment) and ISO 22301 (Business Continuity) and also for Social Systems. At Telefonica her latest role meant involvement at an operational level across multiple other standards such as ISO 20000 (Service Management), ISO 44001 (Collaborative Business Relationships), ISO 27001 (Information Security Management) and ISO 45001 (Health & Safety).
Her significant achievements have included defining the organisation’s top 50 key business processes, creating monitors and measures to drive improvements and leading and coordinating multiple process improvement initiatives at board level to improve overall performance, plus the roll out of a Six Sigma training programme that saw over 200 people trained to Green Belt Level.
As well as has having EFQM foundation training, George is a long-standing member of the Quality Management Institute and a previous board member of London Excellence, a not-for-profit membership organisation linking up companies across the South of England and running training events to share best practice, shaped largely on quality management principles.