Carol Newcombe


Carol has worked in the quality management, process improvement and major project management areas since 1993, joining Ley Hill Solutions as a consultant in 2002 and as Ley Hill Solutions has grown over the years, she has also taken on the role of editing our website content and client newsletter articles.

She has had involvement with the British Quality Foundation (BQF) and European Foundation for Quality Management (EFQM), working on European wide strategic benchmarking and acting as an assessor and assessor team leader for various regional quality awards assessed against the EFQM Model.

More recently she has been involved with ISO management systems standards, being qualified as a Lead Auditor for ISO 14001 (Environment), with qualifications also in ISO 9001 (Quality) and 45001 (Health and Safety).

Prior to her more recent focus on business improvement, Carol spent fifteen years working in sales, marketing and customer relationship management, mixing hands-on management with strategic advisory roles.

Before joining us, Carol’s successful career in Royal Mail covered roles such as major account management in the aggressively competitive parcels market and the development and implementation of Business Excellence programmes in various parts of the organisation. She also played a major part in reviewing the size, structure and role of the corporate headquarters.