Carol has worked in the quality management, process improvement and major project management areas since 1993, joining Ley Hill Solutions as a consultant in 2002.
She has had involvement with the British Quality Foundation (BQF) and European Foundation for Quality Management (EFQM), working on European wide strategic benchmarking and acting as an assessor and assessor team leader for various regional quality awards assessed against the EFQM Model.
More recently she has been involved with ISO management systems standards, being qualified as a Lead Auditor for ISO 14001 (Environment), with qualifications also in ISO 9001 (Quality) and 45001 (Health and Safety).
Carol is also a member of The Chartered Institute of Marketing and prior to her more recent focus on business improvement, spent fifteen years working in sales, marketing and customer relationship management, mixing hands-on management with strategic advisory roles. As Ley Hill Solutions has grown over the years, she has taken on the role of our Marketing Manager in addition to consultancy.
Before joining us, Carol’s successful career in Royal Mail covered roles such as major account management in the aggressively competitive parcels market and the development and implementation of Business Excellence programmes in various parts of the organisation. She played a major part in the review of the size, structure and role of the corporate headquarters and project managed the introduction of a major new service into the Post Office Counters network.