What is ISO 9001?
A quality management system defines and controls all of the activity undertaken to assure the quality of an organisation’s products and/or services, providing a natural home where plans and strategies are linked to and delivered through day to day operations. When things go wrong, it supports the effective analysis and eradication of non-conformity.
ISO 9001, the most widely used and recognised of the ISO management system standards, is an internationally accepted standard based on the “Plan, Do, Check, Act” cycle, that defines the requirements for establishing, implementing and operating a quality management system. It gives reassurance to existing and potential customers that the product or service supplied will “do what it says on the tin”.
What are its benefits?
- helps you deliver products or services that meet customer needs (many organisations insist that their key suppliers are ISO 9001 accredited)
- helps you address strategic risks and opportunities
- acts as a powerful clarion call for employees to deliver high standards
- can reduce re-work and waste
- feedback from audits etc. help target process improvement
- leads to better staff confidence, pride and morale
- leads to external recognition for your organisation
How we can help you implement and maintain it
- help you develop quality policies and quality management systems that are effectively integrated within your organisation
- help you document appropriate processes and procedures
- train managers and employees in ISO 9001 and internal auditing against the standard
- train people in improvement tools and techniques
- support management teams through the ISO 9001 certification process – we only work with certification bodies approved by UKAS or, outside of the UK, members of the International Accreditation Forum (IAF)
- conduct readiness reviews/gap analysis in preparation for a certification audit