What is ISO 9001?
A quality management system defines and controls all of the activity undertaken to assure the quality of an organisation’s products and/or services, providing a natural home where plans and strategies are linked to and delivered through day to day operations. When things go wrong, it supports the effective analysis and eradication of non-conformity.
ISO 9001, the most widely used and recognised of the ISO management system standards, is an internationally accepted standard based on the “Plan, Do, Check, Act” cycle, that defines the requirements for establishing, implementing and operating a quality management system. It gives reassurance to existing and potential customers that the product or service supplied will “do what it says on the tin”.
