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LHS Article

ISO 20000-1: IT Service Management Systems

ISO 20000-1:IT Service Management Systems What is a Service Management Framework Service management frameworks, also known as Information Technology Service Management (ITSM) frameworks, are sets

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LHS Article

Global Shifts in Customer Service

A Comparative Look at Past Excellence and Present Challenges Initial Encounters: Discovering Excellence I can clearly remember the impact of my first visits to the

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