ISO 20000 training helps professionals develop the skills needed to manage, improve and audit IT services. The ISO/IEC 20000-1:2018 standard sets out requirements for an effective Service Management System (SMS). It covers service planning, design, delivery and continual improvement.
Whether you’re new to service management or looking to become a qualified auditor, choosing the right training is important.
At Ley Hill Consultancy Group, we help individuals and organisations find suitable training pathways. We also provide bespoke training and ISO consultancy support to help businesses put their knowledge into practice.
Level 1 – Introduction to ISO 20000 Training
This level is ideal for beginners and employees who need a basic understanding of service management.
Typical Courses:
Learning Outcomes:
Understand the purpose and benefits of a Service Management System (SMS).
Learn the structure and key requirements of ISO/IEC 20000-1:2018.
Recognise how effective service management benefits customers.
Understand how individual roles support SMS objectives.
Build the knowledge needed for further training.
By completing introductory training, learners can gain a stronger understanding of how service management supports business performance.
Level 2 – Intermediate ISO 20000 Training
Intermediate training is designed for professionals who implement, manage or audit service management systems.
These courses build on existing knowledge and focus on applying the standard in real business situations.
Typical Courses:
Learning Outcomes:
Apply ISO/IEC 20000-1 requirements to service management activities.
Understand service planning, design, transition and delivery.
Plan and conduct internal audits using ISO 19011 guidance.
Develop and maintain SMS documents and improvement plans.
Support organisations preparing for external certification.
As a result, learners can help their organisations improve service quality and maintain effective management systems.
Level 3 – Advanced ISO 20000 Training
Advanced courses are suitable for experienced professionals seeking to lead audits or take greater responsibility for service management.
They focus on advanced auditing techniques, leadership and the practical application of ISO/IEC 20000-1.
Typical Courses:
Learning Outcomes:
Plan, conduct and report service management system audits.
Lead audit teams and coordinate audit activities.
Apply ISO/IEC 20000-1 requirements in complex organisations.
Evaluate SMS performance and identify opportunities for improvement.
Support certification audits and continual improvement.
This level can help experienced auditors develop the skills needed for more senior auditing responsibilities.
Recommended Qualifications and Training Providers
Choosing recognised training can help professionals demonstrate their knowledge and develop their careers.
BSI Training Academy offers a range of service management courses, including awareness, implementation and auditing.
CQI and IRCA provide internationally recognised auditor certification schemes and certified training courses. However, completing a training course does not automatically grant professional auditor certification.
For additional information, you can also explore the official ISO/IEC 20000-1:2018 standard.
Who Should Attend ISO 20000 Training?
These training pathways are suitable for:
IT and service management professionals.
Internal auditors and SMS implementers.
Managers responsible for IT services and support.
Professionals seeking auditor qualifications.
Organisations preparing for ISO/IEC 20000-1 certification.
The right course will depend on your experience, responsibilities and career goals.
Find the Right Training Pathway
At Ley Hill Consultancy Group, we can help you identify the most suitable ISO 20000 training for your needs.
Whether you require introductory awareness or advanced auditor training, we can guide you towards appropriate learning options.
Contact Ley Hill Consultancy Group to discuss your training requirements.
