Level 1 – Introduction

Typical Courses:

• NQA: ISO 9001 Essentials E-learning, ISO 9001 Introduction Training
• BSI: ISO 9001 Awareness, ISO 9001 Senior Management Briefing, ISO 9001 Requirements Training

Learning Outcomes:

• Understand the purpose and benefits of ISO 9001 and a Quality Management System (QMS).
• Learn the structure and key clauses of ISO 9001:2015.
• Recognise the role of quality in business performance and customer satisfaction.
• Understand the Plan-Do-Check-Act (PDCA) cycle and the process approach.
• Identify how ISO 9001 applies across different departments.

Level 2: Intermediate

Typical Courses:

• NQA: ISO 9001 Implementation Training, Internal Auditor Training, New Manager Training
• BSI: ISO 9001 Implementer, Internal Auditor

Learning Outcomes:

• Apply ISO 9001 requirements to business processes.
• Understand risk-based thinking and continual improvement.
• Conduct internal audits and report findings.
• Develop and maintain QMS documentation.
• Embed ISO 9001 into operational practices.

Level 3: Advanced

Typical Courses:

• NQA: ISO 9001 Lead Auditor Training (CQI & IRCA Certified)
• BSI: ISO 9001 Lead Auditor Training

Learning Outcomes:

• Plan, conduct, and report third-party audits.
• Lead audit teams and manage audit programmes.
• Interpret ISO 9001 requirements in complex scenarios.
• Align QMS with strategic business goals.
• Demonstrate conformance to ISO 9001 for certification purposes.

Recommended Accreditation

• CQI & IRCA: Recognised globally for auditor qualifications.
• UKAS: Ensures certification bodies meet international standards.

Accredited Providers:

• NQA: CQI & IRCA Approved Training Partner
• BSI: BSI Training Academy with recognised qualifications

Who Should Attend

• Quality professionals
• Managers overseeing QMS
• Individuals seeking CQI and IRCA auditor certification
• Organisations aiming to upskill staff or prepare for certification