ISO 20000-1 – Service Management System

What is ISO/IEC 20000-1?

Widely used in the IT, facilities management and other business service industries, ISO/IEC 20000-1 is an internationally recognised standard for a service management system that helps you to provide a consistent, reliable service. It supports you to embed a service life-cycle strategy into your organisation, providing best practice guidance on how to manage your portfolio of services so they remain current and add value. It is ideal for any service provider, large or small, who wants to provide assurance in the quality of the services they deliver.