Category: LHS Article

  • Strengthening Business Resilience

    Posted by Anne O'Brien & filed under LHS Article.

    Lessons from the Spanish & Portuguese Power Outage Role of Business Continuity Planning & ISO 22301 Earlier this week, a widespread power outage brought Spain and Portugal to a standstill, affecting millions and disrupting essential services. The blackout, which also impacted parts of France, halted subway networks, traffic lights, ATMs, and phone services, creating chaos… Read more »

  • The Crucial Roles of Accredited Certification Bodies & Independent Consultants

    Posted by Anne O'Brien & filed under LHS Article.

    Achieving ISO certification is a significant milestone for any organisation, demonstrating a commitment to quality, efficiency, and continuous improvement. However, the journey to certification involves rigorous preparation, meticulous documentation, and thorough audits. This article explores how businesses can prepare for an ISO external audit, the importance of accredited certification bodies, and the crucial role independent… Read more »

  • 3 Top Tips For Becoming ISO 9001 Certified

    Posted by Anne O'Brien & filed under LHS Article.

    Thinking about getting ISO 9001 certified? Here are three top tips to streamline the process and set your business up for success. By focusing on these key areas, you can ensure a smoother certification journey and enhance your organisation’s quality management system. Let’s dive into the essential steps that will help you achieve ISO 9001… Read more »

  • Laying the Foundations for ISO Standards: A Guide for Businesses

    Posted by Anne O'Brien & filed under LHS Article.

    In the pursuit of excellence, many businesses adopt ISO standards, which provide frameworks for various management systems. This article outlines the essential steps and considerations for laying the groundwork for ISO certification, ensuring improved quality, efficiency, and customer satisfaction. Understanding ISO Standards ISO standards are based on key principles that guide organisations in establishing robust… Read more »

  • Paris 2024 Olympics: Setting New Standards in Sustainability

    Posted by Anne O'Brien & filed under LHS Article.

    The Paris 2024 Olympics are pioneering new standards in sustainability by implementing the updated ISO 20121 standard. Originally introduced during the London 2012 Olympics, this standard has been revised to address a broader range of topics, including impact and legacy, human rights, climate action, and accessibility. Paris 2024 obtained its ISO 20121 certification in October… Read more »

  • ISO Certification – Spotlight: The Gap Analysis

    Posted by Anne O'Brien & filed under LHS Article.

    Embarking on the ISO Certification Journey Spotlight: The Gap Analysis As an organisation, you may be thinking about ISO standard certification. Why? To develop a management system that provides continual improvement across the organisation, through process enhancement and effective review mechanisms. To pinpoint problems and implement solutions. To improve customer satisfaction, which is often an… Read more »

  • ISO 20000-1: IT Service Management Systems

    Posted by Anne O'Brien & filed under LHS Article.

    ISO 20000-1:IT Service Management Systems What is a Service Management Framework Service management frameworks, also known as Information Technology Service Management (ITSM) frameworks, are sets of different practices and processes that organisations refer to when implementing, managing, and changing their IT services. The purpose of these systems is to streamline and structure different processes for… Read more »

  • ISO/IEC 42001- Framework for Responsible AI Management

    Posted by Anne O'Brien & filed under LHS Article.

    ISO/IEC 42001 – New Global Guidance for Responsible AI Use in Businesses In the rapidly advancing digital era, the transformative power of Artificial Intelligence (AI) is being acknowledged by businesses worldwide. However, the deployment of AI in a trusted and responsible manner remains a challenge. The international standard BS ISO/IEC 42001 has been published to… Read more »

  • Global Shifts in Customer Service

    Posted by Anne O'Brien & filed under LHS Article.

    A Comparative Look at Past Excellence and Present Challenges Initial Encounters: Discovering Excellence I can clearly remember the impact of my first visits to the USA as a young man. My elder sister had emigrated some years earlier, which presented the opportunity of many visits and cheap holidays! As a student, I had enjoyed the… Read more »

  • Importance of a Quality Manager

    Posted by Anne O'Brien & filed under LHS Article, Uncategorized.

    Over the 23 years Ley Hill Solutions has been in business, we have seen a variety of approaches to Quality Management Systems operations, but principally they are overseen by the Quality Manager. The Quality Manager is a key stakeholder in any organisation implementing general compliance regulations or excellence standards, whether that be through the manufacture… Read more »