Category: LHS Article

  • ISO Certification – Spotlight: The Gap Analysis

    Embarking on the ISO Certification Journey Spotlight: The Gap Analysis As an organisation, you may be thinking about ISO standard certification. Why? To develop a management system that provides continual improvement across the organisation, through process enhancement and effective review mechanisms. To pinpoint problems and implement solutions. To improve customer satisfaction, which is often an… Read more »

  • ISO 20000-1: IT Service Management Systems

    ISO 20000-1:IT Service Management Systems What is a Service Management Framework Service management frameworks, also known as Information Technology Service Management (ITSM) frameworks, are sets of different practices and processes that organisations refer to when implementing, managing, and changing their IT services. The purpose of these systems is to streamline and structure different processes for… Read more »

  • ISO/IEC 42001- Framework for Responsible AI Management

    ISO/IEC 42001 – New Global Guidance for Responsible AI Use in Businesses In the rapidly advancing digital era, the transformative power of Artificial Intelligence (AI) is being acknowledged by businesses worldwide. However, the deployment of AI in a trusted and responsible manner remains a challenge. The international standard BS ISO/IEC 42001 has been published to… Read more »

  • Global Shifts in Customer Service

    A Comparative Look at Past Excellence and Present Challenges Initial Encounters: Discovering Excellence I can clearly remember the impact of my first visits to the USA as a young man. My elder sister had emigrated some years earlier, which presented the opportunity of many visits and cheap holidays! As a student, I had enjoyed the… Read more »

  • Importance of a Quality Manager

    Over the 23 years Ley Hill Solutions has been in business, we have seen a variety of approaches to Quality Management Systems operations, but principally they are overseen by the Quality Manager. The Quality Manager is a key stakeholder in any organisation implementing general compliance regulations or excellence standards, whether that be through the manufacture… Read more »