Posts By: Anne O'Brien

  • ISO Management Systems – Climate Change Updates

    Posted by Anne O'Brien & filed under ISO News.

    ISO / Annex SL – Climate Change Updates In response to the 2021 London Declaration, the International Organization for Standardization (ISO) has taken steps to address and integrate climate change into its standards. Clause 4.1 and 4.2 of Annex SL (Harmonised Framework for Systems Standards), have been updated to adopt this so all ISO Management Systems… Read more »

  • Global Shifts in Customer Service

    Posted by Anne O'Brien & filed under LH Article.

    A Comparative Look at Past Excellence and Present Challenges Initial Encounters: Discovering Excellence I can clearly remember the impact of my first visits to the USA as a young man. My elder sister had emigrated some years earlier, which presented the opportunity of many visits and cheap holidays! As a student, I had enjoyed the… Read more »

  • Rajah Gungaloo is now an IEMA Associate Member

    Posted by Anne O'Brien & filed under LH News.

    Congratulations to Ley Hill Solutions’ Rajah Gungaloo, who is now an IEMA Associate Member (AIEMA). Adding to his skill set which also includes #iso9001, #iso14001 and #iso45001, his certificate in Environmental Management will broaden his knowledge, benefitting his work across all these areas. Acquired competencies consist of: – ✅ Knowledge of a wide range of… Read more »

  • RUK / NQA / LHS – Sustainable Events Case Study

    Posted by Anne O'Brien & filed under Quality Management.

    Meet RenewableUK, the UK’s leading renewable energy trade association. They help members access markets locally and globally, with ISO 9001 (Quality Management) and ISO 20121 (Sustainable Events Management) supporting their mission. The topic of renewable energy has flooded into the spotlight over the years, with associations like RenewableUK making it happen. RenewableUK is the nation’s… Read more »

  • Importance of a Quality Manager

    Posted by Anne O'Brien & filed under LH Article, Uncategorized.

    Over the 23 years Ley Hill Solutions has been in business, we have seen a variety of approaches to Quality Management Systems operations, but principally they are overseen by the Quality Manager. The Quality Manager is a key stakeholder in any organisation implementing general compliance regulations or excellence standards, whether that be through the manufacture… Read more »