ISO 20000-1:IT Service Management Systems What is a Service Management Framework Service management frameworks, also known as Information Technology Service Management (ITSM) frameworks, are sets of different practices and processes that organisations refer to when implementing, managing, and changing their IT services. The purpose of these systems is to streamline and structure different processes for… Read more »
Posts By: Anne O'Brien
Update to ISO 20121 Sustainable Event Management
The ISO 20121 standard, originally released prior to the London Olympics, has been updated and published as ISO 20121:2024, in time for the Paris Olympics. This standard has been adopted by a wide range of organisations – from small gatherings to large-scale conferences, e.g. COP 28. It is designed to apply to SMEs within the… Read more »
ISO/IEC 42001- Framework for Responsible AI Management
ISO/IEC 42001 – New Global Guidance for Responsible AI Use in Businesses In the rapidly advancing digital era, the transformative power of Artificial Intelligence (AI) is being acknowledged by businesses worldwide. However, the deployment of AI in a trusted and responsible manner remains a challenge. The international standard BS ISO/IEC 42001 has been published to… Read more »
ISO Management Systems – Climate Change Updates
ISO / Annex SL – Climate Change Updates In response to the 2021 London Declaration, the International Organization for Standardization (ISO) has taken steps to address and integrate climate change into its standards. Clause 4.1 and 4.2 of Annex SL (Harmonised Framework for Systems Standards), have been updated to adopt this so all ISO Management Systems… Read more »
Global Shifts in Customer Service
A Comparative Look at Past Excellence and Present Challenges Initial Encounters: Discovering Excellence I can clearly remember the impact of my first visits to the USA as a young man. My elder sister had emigrated some years earlier, which presented the opportunity of many visits and cheap holidays! As a student, I had enjoyed the… Read more »
Rajah Gungaloo is now an IEMA Associate Member
Congratulations to Ley Hill Solutions’ Rajah Gungaloo, who is now an IEMA Associate Member (AIEMA). Adding to his skill set which also includes #iso9001, #iso14001 and #iso45001, his certificate in Environmental Management will broaden his knowledge, benefitting his work across all these areas. Acquired competencies consist of: – ✅ Knowledge of a wide range of… Read more »
RUK / NQA / LHS – Sustainable Events Case Study
Meet RenewableUK, the UK’s leading renewable energy trade association. They help members access markets locally and globally, with ISO 9001 (Quality Management) and ISO 20121 (Sustainable Events Management) supporting their mission. The topic of renewable energy has flooded into the spotlight over the years, with associations like RenewableUK making it happen. RenewableUK is the nation’s… Read more »
Importance of a Quality Manager
Over the 23 years Ley Hill Solutions has been in business, we have seen a variety of approaches to Quality Management Systems operations, but principally they are overseen by the Quality Manager. The Quality Manager is a key stakeholder in any organisation implementing general compliance regulations or excellence standards, whether that be through the manufacture… Read more »
