Call us at: +44 (0) 1494 772327
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Call us at: +44 (0) 1494 772327
The company’s focus is on offering customised consultancy services in the domain of Business Excellence, Organisational Sustainability and the effective use of ISO Management System Standards. We pride ourselves on our unique approach to consultancy, steering away from one-size-fits-all solutions and instead tailoring our services to the specific needs of each client. This client-centric approach has been a key factor in the company’s longevity and success.
Our approach to business is underpinned by a commitment to understanding each client’s challenges and organisational needs thoroughly and delivering solutions that not only meet but exceed their expectations. This dedication to excellence in service and the drive to facilitate performance enhancement in our client’s organisation has been central to our operations since we were formed and continues to be our primary aim.
Graham Hull
Managing Director
Jaimie Lithgow
Business Manager
Raj Gungaloo
Management System Consultant
Ria Daly
Management System Consultant
Alec Pedersen
Lead Auditor
Anne O’Brien
Bid & Marketing
Norman Hughes
Key Associate
Tom McCormick
Key Associate
Paul Grizzell
Key Associate
Ian Clarke
Key Associate
Sebastian Muir
Key Associate
Ester Wegher
Key Associate
We work with certified and recognised organisations within the Quality Systems Management and Business Excellence fields. We have also teamed up with highly regarded consulting partners, allowing our clients a full consultancy package for business improvement
To learn more about our relationship with any of these organisations click on the relevant logo.
Ley Hill Solutions Limited
9 Cheyne Walk, Chesham, Bucks, England. HP5 1AY.
Telephone: +44 (0) 1494 772327 Email:
Graham, an esteemed leader in quality management, has been a pivotal assessor team leader for the EFQM Global Awards Program for over 20 years. His collaboration with the European Foundation for Quality Management (EFQM) and the British Quality Foundation has been instrumental in promoting organizational excellence worldwide. A distinguished EFQM Certified Advisor, Graham has led over 100 site visits, assessing numerous award-winning organizations and guiding them to achieve top-tier recognition.
His expertise is further highlighted by his role as a Master Examiner for the American Health Care Association’s (AHCA) Gold level Quality Award, making him one of the elite few globally to operate at the apex of both the EFQM Model and Baldrige framework-based award programs.
Graham’s proficiency extends to assisting organizations in implementing and integrating various ISO management system standards within their strategy and operations, working with prestigious UKAS-approved bodies like SGS and BSI. He holds Lead Auditor status for critical ISO Standards including 9001 (Quality) and 27001 (Information Security), and possesses expert qualifications in ISO 22301, ISO 45001, ISO 14001, and ISO 44001.
Jaimie, who joined Ley Hill Solutions in 2016, has over fifteen years of experience in change management, business improvement, and implementing ISO management system standards. Her expertise spans a wide range of standards and organizational sizes, including obtaining senior management buy-in and managing multi-disciplinary teams. She is a qualified Lead Auditor for ISO 9001 and is knowledgeable in ISO standards 45001, 14001, 27001, 22301, and 20000-1, and is part of the BSI IT Service Management committee.
She recently coordinated a comprehensive internal audit program for a major telecommunications provider, involving eight management system standards across various locations. Jaimie’s background also includes nearly twenty years in the telecommunications industry, focusing on roles that involved change management, health and safety, and implementation of management system standards. Her experience extends to supporting both traditional business sectors and niche environments, like small agricultural businesses.
Rajah, with over three years as a consultant, is a qualified ISO 9001 Lead Auditor and experienced in ISO 14001, 45001, and 23001. He has been instrumental in conducting internal audits for multi-location sites, including both single and multi-standard audits. As a specialist in employee opinion research, Rajah excels in leveraging employee insights for improving work environments, profitability, and strategic decision-making. He has extensive experience in employee engagement and has conducted comprehensive market research in various domains, including employee, customer, and business-to-business research.
Before his consultancy role, Rajah had a twenty-year tenure at Royal Mail, undertaking diverse roles from operations to strategic development. He was pivotal in delivering the “Have Your Say” employee opinion survey, one of the largest of its kind in Europe, using it effectively for employee engagement and advocacy within Royal Mail Group and externally.
Ria Daly, now a Management System Consultant at ley hill solutions since April 2023, joined after international travel.
She previously worked over seven years at Paleo Ridge, the UK’s leader in high-quality raw dog food. Her tenure there gave her extensive knowledge in the meat and poultry industry, especially in championing Food Safety. Key accomplishments include aiding in the development of the Business Continuity plan and managing compliance for various accreditations and certifications like HACCP, Organic Farmers & Growers, and ISO9001:2015.
Ria played a crucial role in implementing ISO9001 into Paleo Ridge and is a qualified Lead Auditor for the ISO9001 Management System Standard. Her significant projects include developing a new industry standard for Raw Dog Food and managing the first export of Raw Dog Food to the UAE, navigating Brexit’s import and export challenges. Additionally, Ria volunteers with The Girls Network, mentoring a teenager through her academic studies.
Alec brings over a decade of specialized experience in marketing and web development to our team, with a comprehensive background that spans the media and financial sectors. His professional journey commenced in the media industry, where he developed a robust foundation in digital communication strategies and technology solutions, contributing to significant project successes. Transitioning into the financial sector, Alec has applied his expertise to enhance our digital presence, optimize user experiences, and spearhead innovative marketing campaigns.
Anne joined Ley Hill Solutions in November 2022 as a Bid and Marketing Assistant, resuming her career after a family break. She brings 15 years of market research experience from GfK and BMRB (Kantar), where she specialised in customer satisfaction and employee engagement studies.
Her expertise includes managing continuous global projects for clients like British Airways and Forte Hotels, focusing on quantitative measurement and key driver analysis. Anne has also supported organisations through significant changes, such as HMRC’s employee engagement study during the Inland Revenue and HM Customs & Excise merger, and with Norwich Union (and subsidiaries) during the Aviva brand launch.
Her comprehensive project management skills, from proposals to data implementation, now enhance Ley Hill Solutions’ bid processes.
At GfK and BMRB, Anne contributed as a department representative, aiding in the effective implementation and certification of ISO 9001.
Norman, with over twenty years in business improvement consultancy, has helped various industries achieve excellence using models like Lean, Six Sigma, and the EFQM Excellence Model.
As an EFQM Certified Advisor, he has extensive experience in applying the EFQM Model for organizational improvement. He has been an assessor and team leader for the EFQM Global Excellence Award and a senior assessor for the British Quality Foundation’s UK Excellence Awards.
Norman has fostered relationships with key organizations like BQF and EFQM, assisting EFQM Award winners in Europe and consulting for the Turkish Quality Award’s development phase. Additionally, he has over a decade of experience in training assessors for the UK Quality Award and supporting the Dubai Quality Award process. Prior to consulting, he spent twenty years in the telecommunications industry, focusing on customer service, network management, and business improvement.
Tom joined us as an associate in 2006, bringing vast experience in strategic and operational management, business transformation, people management, total quality, and business improvement across public, private, and voluntary sectors. He’s been a team leader for EFQM awards programs for over 20 years, working with the British Quality Foundation (BQF) and EFQM. An EFQM Certified Advisor, Tom has helped diverse organizations, from multi-nationals to small businesses, in sectors like healthcare, education, IT, telecommunications, and manufacturing.
He excels in implementing ISO management system standards, integrating them into organizational strategies, and managing multi-standard audits and certifications. Tom holds Lead Auditor status for ISO 9001, ISO 14001, and ISO 45001, and has qualifications in ISO 22301 and ISO 27001, with a strong record in helping organizations achieve UKAS accredited certification.
Tom is dedicated to driving excellence and sustainable development in organizations, helping them achieve goals and set high standards in their industries.
Paul has been involved with Baldrige-based performance improvement since 1997. His consulting work focuses on helping organisations around the globe focus, align, and accelerate their performance excellence initiatives. He is a Master Examiner on the Baldrige Award Board of Examiners where has led multiple site visits and trained Baldrige Examiners. He has also been a Judge for multiple state and regional quality award programmes. Paul is the Foreign Evaluation Expert for the China Quality Award and has been an Assessor, Licensed Advisor, and Licensed Trainer for the European Quality Award. He trains Examiners for multiple programmes around the globe. He is a sought-after keynote speaker on the topic of performance excellence, having given keynote speeches in the United States, India, China, Thailand, and Saudi Arabia.
Paul is a co-author with Mark Blazey of Insights to Performance Excellence, Using the Baldrige Framework and Other Integrated Management Systems, published by the American Society for Quality.
Ian, now an Associate Consultant since leaving the corporate world in 2019, brings years of expertise in quality management, business improvement, and management systems. He is a Lead Auditor for ISO 9001 and ISO 22301 and has spearheaded the implementation of several management systems standards, including ISO 9001, ISO 22301, OHSAS 18001, and PAS 99 in a large corporate setting. He has served as a senior assessor for the British Quality Foundation (BQF) and EFQM, and has been a judge on the UK Excellence Award panel.
With over two decades of experience, Ian has led business improvement teams in multinational corporations in the Telecoms and Healthcare sectors, focusing on implementing the EFQM Model and maintaining various certifications. His teams have significantly contributed to their organizations winning three UK Excellence Awards, being EFQM Global Award finalists, and receiving multiple special awards.
Initially a qualified electrical engineer, Ian’s early career in product design and engineering management provided him with a deep understanding of the process from product conception to market. This background enabled him to excel in ‘systems thinking’ and advance to management systems design.
Sebastian, a Lean Six Sigma Master Black Belt, excels in Lean process improvement consultancy across various sectors. He is an EFQM Certified Advisor and Trainer, adept in excellence model assessments. Skilled in change and process management, project management, and continuous improvement at strategic and operational levels, he is also a qualified Lead Auditor for ISO 9001 (Quality) and experienced in ISO 45001 (Health and Safety).
With a 30-year background in a major pharmaceutical company, Sebastian managed data, systems, facilities services, and global supply chain assessments. He specialized in supply chain redesign and managed artwork and pack management service centers, including overseeing a large team in India.
Sebastian is affiliated with the Association of Project Management, the Chartered Institute of Logistics and Transport, and is a Fellow of the Royal Society of Arts and Commerce (FRSA).
Ester, with 25 years of experience in quality, environment, and safety, has worked at senior management levels across various sectors. A professional ISO Auditor for over seven years, she’s a qualified Lead Auditor for ISO 9001, 14001, and 45001, and knowledgeable in ISO 27001 and 22301. A member of IOSH and IEMA, she’s trained organizations worldwide in ISO standards, worked with certification bodies for compliance assessment, and provided ISO training for clients like Transport for London and BOSCH.
Her expertise includes virtual classroom training for companies like NOKIA and Fujitsu, integration of management systems, multi-standard auditing, risk assessments, and legislative compliance. Ester’s notable achievements include success in the Cefic Safety & Quality Assessment System for transport companies and developing comprehensive Business Continuity Management systems. Her experience encompasses various industries including manufacturing, automotive, and pharmaceuticals.
