Call us at:  +44 (0) 1494 772327

Search
leyhill solution logo

About Us

How we work

The company’s focus is on offering customised consultancy services in the domain of Business Excellence, Organisational Sustainability and the effective use of ISO Management System Standards. We pride ourselves on our unique approach to consultancy, steering away from one-size-fits-all solutions and instead tailoring our services to the specific needs of each client. This client-centric approach has been a key factor in the company’s longevity and success. 

Our approach to business is underpinned by a commitment to understanding each client’s challenges and organisational needs thoroughly and delivering solutions that not only meet but exceed their expectations. This dedication to excellence in service and the drive to facilitate performance enhancement in our client’s organisation has been central to our operations since we were formed and continues to be our primary aim. 

Why choose us

Meet The Team

Graham Hull

Managing Director

Jaimie Lithgow

Business Manager

Raj Gungaloo

Management System Consultant

Ria Daly

Management System Consultant

Alec Pedersen

Marketing Assistant

Anne O’Brien

Bid & Marketing

Norman Hughes

Key Associate

Tom McCormick

Key Associate

Paul Grizzel

Key Associate

Ian Clarke

Key Associate

Sebastian Muir

Key Associate

Ester Wegher

Key Associate

Our Partnerships & Memberships

We work with certified and recognised organisations within the Quality Systems Management and Business Excellence fields. We have also teamed up with highly regarded consulting partners, allowing our clients a full consultancy package for business improvement

To learn more about our relationship with any of these organisations click on the relevant logo.

Graham Hull

Graham Hull

Graham, an esteemed leader in quality management, has been a pivotal assessor team leader for the EFQM Global Awards Program for over 20 years. His collaboration with the European Foundation for Quality Management (EFQM) and the British Quality Foundation has been instrumental in promoting organizational excellence worldwide. A distinguished EFQM Certified Advisor, Graham has led over 100 site visits, assessing numerous award-winning organizations and guiding them to achieve top-tier recognition.

His expertise is further highlighted by his role as a Master Examiner for the American Health Care Association’s (AHCA) Gold level Quality Award, making him one of the elite few globally to operate at the apex of both the EFQM Model and Baldrige framework-based award programs.

Graham’s proficiency extends to assisting organizations in implementing and integrating various ISO management system standards within their strategy and operations, working with prestigious UKAS-approved bodies like SGS and BSI. He holds Lead Auditor status for critical ISO Standards including 9001 (Quality) and 27001 (Information Security), and possesses expert qualifications in ISO 22301, ISO 45001, ISO 14001, and ISO 44001.

Jaimie Lithgow

Jaimie Lithgow

Jaimie, who joined Ley Hill Solutions in 2016, has over fifteen years of experience in change management, business improvement, and implementing ISO management system standards. Her expertise spans a wide range of standards and organizational sizes, including obtaining senior management buy-in and managing multi-disciplinary teams. She is a qualified Lead Auditor for ISO 9001 and is knowledgeable in ISO standards 45001, 14001, 27001, 22301, and 20000-1, and is part of the BSI IT Service Management committee.

She recently coordinated a comprehensive internal audit program for a major telecommunications provider, involving eight management system standards across various locations. Jaimie’s background also includes nearly twenty years in the telecommunications industry, focusing on roles that involved change management, health and safety, and implementation of management system standards. Her experience extends to supporting both traditional business sectors and niche environments, like small agricultural businesses.

Rajah Gungaloo

Rajah Gungaloo

Rajah, with over three years as a consultant, is a qualified ISO 9001 Lead Auditor and experienced in ISO 14001, 45001, and 23001. He has been instrumental in conducting internal audits for multi-location sites, including both single and multi-standard audits. As a specialist in employee opinion research, Rajah excels in leveraging employee insights for improving work environments, profitability, and strategic decision-making. He has extensive experience in employee engagement and has conducted comprehensive market research in various domains, including employee, customer, and business-to-business research.

Before his consultancy role, Rajah had a twenty-year tenure at Royal Mail, undertaking diverse roles from operations to strategic development. He was pivotal in delivering the “Have Your Say” employee opinion survey, one of the largest of its kind in Europe, using it effectively for employee engagement and advocacy within Royal Mail Group and externally.

Ria Daley

Ria Daly

Ria Daly, now a Management System Consultant at ley hill solutions since April 2023, joined after international travel.

She previously worked over seven years at Paleo Ridge, the UK’s leader in high-quality raw dog food. Her tenure there gave her extensive knowledge in the meat and poultry industry, especially in championing Food Safety. Key accomplishments include aiding in the development of the Business Continuity plan and managing compliance for various accreditations and certifications like HACCP, Organic Farmers & Growers, and ISO9001:2015.

Ria played a crucial role in implementing ISO9001 into Paleo Ridge and is a qualified Lead Auditor for the ISO9001 Management System Standard. Her significant projects include developing a new industry standard for Raw Dog Food and managing the first export of Raw Dog Food to the UAE, navigating Brexit’s import and export challenges. Additionally, Ria volunteers with The Girls Network, mentoring a teenager through her academic studies.

Alec Pedersen

Alec Pedersen

Alec brings over a decade of specialized experience in marketing and web development to our team, with a comprehensive background that spans the media and financial sectors. His professional journey commenced in the media industry, where he developed a robust foundation in digital communication strategies and technology solutions, contributing to significant project successes. Transitioning into the financial sector, Alec has applied his expertise to enhance our digital presence, optimize user experiences, and spearhead innovative marketing campaigns.

Anne O’Brien

Anne O’Brien

Anne joined ley hill solutions in November 2022 as a Bid and Marketing Assistant, resuming her career after a break for family. She brings 15 years of market research experience from her time at GfK and BMRB (Kantar), where she specialized in customer satisfaction and employee engagement studies for various clients.

Her expertise includes working on continuous global projects for clients like British Airways and Forte Hotels, focusing on quantitative measurement and key driver analysis. Anne has experience working with organizations during significant changes, such as HMRC’s employee engagement study during the Inland Revenue and HM Customs & Excise merger, and with Norwich Union (and subsidiaries) during the Aviva brand launch.

Her comprehensive project management skills, from proposals to data implementation, now support ley hill solutions’ bid processes. At GfK and BMRB, Anne contributed as a department representative, aiding the effective implementation and certification of ISO 9001.

Norman Hughes

Norman Hughes

Norman, with over twenty years in business improvement consultancy, has helped various industries achieve excellence using models like Lean, Six Sigma, and the EFQM Excellence Model.

As an EFQM Certified Advisor, he has extensive experience in applying the EFQM Model for organizational improvement. He has been an assessor and team leader for the EFQM Global Excellence Award and a senior assessor for the British Quality Foundation’s UK Excellence Awards.

Norman has fostered relationships with key organizations like BQF and EFQM, assisting EFQM Award winners in Europe and consulting for the Turkish Quality Award’s development phase. Additionally, he has over a decade of experience in training assessors for the UK Quality Award and supporting the Dubai Quality Award process. Prior to consulting, he spent twenty years in the telecommunications industry, focusing on customer service, network management, and business improvement.

Tom McCormick

Tom McCormick

Tom joined us as an associate in 2006, bringing vast experience in strategic and operational management, business transformation, people management, total quality, and business improvement across public, private, and voluntary sectors. He’s been a team leader for EFQM awards programs for over 20 years, working with the British Quality Foundation (BQF) and EFQM. An EFQM Certified Advisor, Tom has helped diverse organizations, from multi-nationals to small businesses, in sectors like healthcare, education, IT, telecommunications, and manufacturing.

He excels in implementing ISO management system standards, integrating them into organizational strategies, and managing multi-standard audits and certifications. Tom holds Lead Auditor status for ISO 9001, ISO 14001, and ISO 45001, and has qualifications in ISO 22301 and ISO 27001, with a strong record in helping organizations achieve UKAS accredited certification.

Tom is dedicated to driving excellence and sustainable development in organizations, helping them achieve goals and set high standards in their industries.

Paul Grizzell

Paul Grizzel

Graham, with over 20 years as an assessor team leader for the EFQM Global awards, has extensively worked with EFQM and British Quality Foundation.

He has led teams in over 100 assessments and site visits, excelling as an EFQM Certified Advisor. As a Master Examiner for AHCA’s Gold level Quality Award, he has significant experience in both EFQM Model and Baldrige framework based award programs.

Graham is adept in implementing ISO management system standards and holds Lead Auditor status for ISO Standards 9001 and 27001, among others. Before founding ley hill solutions, he had a notable career in management roles at large corporates like Royal Mail, promoting business excellence. His passion lies in driving organizational excellence and resilience, achieving high levels of compliance and recognition.

Ian Clarke

Ian Clarke

Ian, now an Associate Consultant since leaving the corporate world in 2019, brings years of expertise in quality management, business improvement, and management systems. He is a Lead Auditor for ISO 9001 and ISO 22301 and has spearheaded the implementation of several management systems standards, including ISO 9001, ISO 22301, OHSAS 18001, and PAS 99 in a large corporate setting. He has served as a senior assessor for the British Quality Foundation (BQF) and EFQM, and has been a judge on the UK Excellence Award panel.

With over two decades of experience, Ian has led business improvement teams in multinational corporations in the Telecoms and Healthcare sectors, focusing on implementing the EFQM Model and maintaining various certifications. His teams have significantly contributed to their organizations winning three UK Excellence Awards, being EFQM Global Award finalists, and receiving multiple special awards.

Initially a qualified electrical engineer, Ian’s early career in product design and engineering management provided him with a deep understanding of the process from product conception to market. This background enabled him to excel in ‘systems thinking’ and advance to management systems design.

Sebastian Muir

Sebastian Muir

Sebastian, a Lean Six Sigma Master Black Belt, excels in Lean process improvement consultancy across various sectors. He is an EFQM Certified Advisor and Trainer, adept in excellence model assessments. Skilled in change and process management, project management, and continuous improvement at strategic and operational levels, he is also a qualified Lead Auditor for ISO 9001 (Quality) and experienced in ISO 45001 (Health and Safety).

With a 30-year background in a major pharmaceutical company, Sebastian managed data, systems, facilities services, and global supply chain assessments. He specialized in supply chain redesign and managed artwork and pack management service centers, including overseeing a large team in India.

Sebastian is affiliated with the Association of Project Management, the Chartered Institute of Logistics and Transport, and is a Fellow of the Royal Society of Arts and Commerce (FRSA).

Ester Wegher

Ester Wegher

Ester, with 25 years of experience in quality, environment, and safety, has worked at senior management levels across various sectors. A professional ISO Auditor for over seven years, she’s a qualified Lead Auditor for ISO 9001, 14001, and 45001, and knowledgeable in ISO 27001 and 22301. A member of IOSH and IEMA, she’s trained organizations worldwide in ISO standards, worked with certification bodies for compliance assessment, and provided ISO training for clients like Transport for London and BOSCH.

Her expertise includes virtual classroom training for companies like NOKIA and Fujitsu, integration of management systems, multi-standard auditing, risk assessments, and legislative compliance. Ester’s notable achievements include success in the Cefic Safety & Quality Assessment System for transport companies and developing comprehensive Business Continuity Management systems. Her experience encompasses various industries including manufacturing, automotive, and pharmaceuticals.